One of the truths of software development is that users will always find a way to break your software. No matter how much thought you put in, how much user testing was done or how expertly designed your interface is. Users will break and misuse it. It is easy to lock yourself up in an Ivory Tower and ignore all complaints by users that are not perfectly tech-savvy. But that’s not actually the reality. And it’s certainly not the reality that you should be designing for.
软件开发的真相之一是，用户总会找到一种方法来破坏您的软件。无论您投入了多少心思，完成了多少用户测试或界面设计多么专业。用户会破坏和滥用它。很容易将自己锁在象牙塔中，忽略所有不完全精通技术的用户的抱怨。但这实际上不是现实。这当然不是你应该设计的现实。
作为开发人员，请确保
Give instructions which are very detailed
给出非常详细的说明
Provide assistance and checkpoints
提供帮助和检查点
Think about your users’ emotional state
考虑用户的情绪状态
Multistep registration or activation forms, in particular, can benefit from having optional “Got stuck? Click here for help”-prompts that will prevent user frustration.
特别是多步骤注册或激活表单，可以从可选的“卡住？单击此处获取帮助“提示，以防止用户感到沮丧。